Terms of Service | ILR Tracker

1. Acceptance of Terms

ILR Tracker is operated by Centora Ltd (company number 17218097), a company registered in England and Wales with its registered office at 124 City Road, London, EC1V 2NX (“we”, “us”, “Centora”). By accessing and using ILR Tracker, you accept and agree to be bound by these Terms of Service.

2. Service Description

ILR Tracker is an online tool that helps UK visa holders track their journey towards Indefinite Leave to Remain (ILR) and British citizenship. Features vary by plan (Basic and paid plans) and may change over time. The Service may include, depending on your plan:

Trip and absence management, including importing trips from spreadsheets/CSV or a calendar (.ics) file
Absence calculations against the relevant rolling 12-month and qualifying-period rules
ILR eligibility tracking across routes (including standard, long residence, private life, and EU Settlement)
Naturalisation (British citizenship) eligibility tracking, including the residence and absence rules
A travel calculator and safe-travel-day estimates, plus a trip simulator and advanced absence analysis
Application lifecycle tracking (submission, biometrics, and decision stages) and projected timelines
Community-sourced processing-time information for ILR and citizenship applications
A financial planner with estimated costs and timelines
An application planner with document checklists and a readiness score
Life in the UK test practice and mock exams
Email and in-app notifications and reminders
PDF and CSV report and export generation
Free public calculators, tools, and guides

All calculations, estimates, processing times, and projections are provided for general guidance only, are based on the information you enter, and may not reflect your individual circumstances or current law. See the disclaimer below.

3. User Responsibilities

You are responsible for:

Providing accurate and complete information
Maintaining the security of your account
Using the service in compliance with applicable laws
Verifying all calculations and reports with qualified advisors

4. Disclaimer

ILR Tracker is a tool to assist with immigration tracking. It is not a substitute for legal advice. We recommend consulting with qualified immigration advisors for official applications.

5. Plans, Payment and Cancellation

ILR Tracker offers a free Basic plan and paid plans. Paid plans are a monthly subscription, an annual subscription, or a one-time Lifetime purchase. Current prices are shown on our pricing page. Payments are processed securely by Stripe.

Subscriptions and auto-renewal

Monthly and annual subscriptions renew automatically at the then-current price at the end of each billing period, unless you cancel before the renewal date. You can cancel at any time from your account settings (via the Stripe customer portal). When you cancel, you keep access until the end of the period you have already paid for, and you will not be charged again.

Lifetime plan

The Lifetime plan is a one-time payment that gives you access to the paid features for the lifetime of the Service.

In-app purchases (App Store and Google Play)

If you buy a subscription or the Lifetime plan in the ILR Tracker mobile app, the purchase is processed by the Apple App Store or Google Play, not directly by us, and is also subject to Apple's or Google's own terms and conditions. Monthly and annual subscriptions bought in the app renew automatically at the price shown in the app, unless you cancel first. You manage and cancel these subscriptions in your device's store settings (the App Store or Google Play), not in our app or website, and you must cancel at least 24 hours before the renewal date to avoid being charged for the next period. The Lifetime plan bought in the app is a one-time purchase that does not renew. Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their own refund policies, not by us; contact Apple or Google support to request one. Prices shown in the app may differ from the prices on our website, because they are set in your local currency and may include a different platform fee.

Refunds

Our paid plans give you immediate access to digital content and features. When you purchase, you expressly request immediate access and acknowledge that you therefore give up the 14-day “cooling-off” right to cancel for a refund that would otherwise apply to online purchases. For this reason, payments are non-refundable and all sales are final, except where you have a legal right to a refund, for example, if the paid features are faulty, not as described, or do not work as they should, in which case your statutory rights under the Consumer Rights Act 2015 still apply. If you believe something is genuinely wrong with the Service, contact us at hello@centora.uk. For subscriptions, you can cancel future renewals at any time; cancelling stops further charges but does not refund the period you have already paid for.

6. Limitation of Liability

ILR Tracker shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

7. Termination

We may terminate or suspend your account at any time for violations of these terms. You may delete your account at any time through your settings.

8. Changes to These Terms

We may update these Terms from time to time. We will post any changes on this page and update the “Last updated” date above. Significant changes will be notified to you where appropriate.

9. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any mandatory consumer-protection rights you have in your country of residence.

10. Mobile App License

This section applies to the ILR Tracker mobile app and, together with the rest of these Terms, is our Terms of Use for that app.

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to download and use the ILR Tracker app on devices you own or control, for your own personal use, and only through the App Store or Google Play. You must not copy, modify, distribute, sell, lease, or sublicense the app; reverse engineer, decompile, or disassemble it, or otherwise try to derive its source code, except where the law gives you a right to do so despite this restriction; remove or obscure any notices on the app; or use the app to build a competing product or service. This licence ends automatically if you break these Terms, or if you delete the app or your account.

If you downloaded the app from the Apple App Store, you acknowledge that these Terms are between you and us, not Apple, and that Apple has no obligation to provide support or maintenance for the app. Apple is not responsible for the app or its content, and Apple is a third party beneficiary of these Terms with the right to enforce them against you. You confirm that you are not located in a country subject to a US government embargo, and that you are not on any US government list of prohibited or restricted parties.

11. Contact

Centora Ltd, 124 City Road, London, EC1V 2NX, United Kingdom. Email: hello@centora.uk. See also our Privacy Policy.